Oai support

Getting an account

Oai needs an account issued by your employer. There is no public sign-up. Ask your office or site manager.

Forgotten password

Ask the office or QS for a password reset link. They will send it to you; it opens the password reset page in your browser.

Staying signed in

Turn on "Remember me on this device" when you sign in. Leave it off on shared devices; you will then be signed out whenever the app goes into the background.

Photos

Snag photos are taken with your phone's camera or chosen from your photos. Photos of unsent snags stay protected on the device until you send them.

Troubleshooting

"Order.ai needs a newer version of Android System WebView" (the app's wording): update Android System WebView (or Chrome) from Google Play.
"Offline" or "Saved data" at the top: check your connection. The app refreshes when you are back online.
Your session has ended: sign in again. Your employer may have reset your access.

Privacy and data deletion

Read the privacy policy. To ask for your data or account to be deleted, email jhesler@napkingroup.com.